Orders:
1. How do I place an order?
Ordering from RàbÃil Scents is simple! Browse our collection, select your desired fragrance, add it to your cart, and proceed to checkout. Choose your preferred payment method and confirm your order.
2. Can I modify or cancel my order after placing it?
Once an order is confirmed, it is processed immediately. However, if you need to make changes or cancel, please contact our support team within 2 hours of placing your order. After this period, modifications may not be possible.
3. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to monitor your package’s delivery status.
4. What payment methods do you accept?
We accept credit/debit cards, bank transfers, and digital wallets for secure and seamless transactions. Payment options may vary depending on your region.
Shipping & Returns:
1. How long does delivery take?
- Local Orders: 2-5 business days
- International Orders: 7-14 business days (may vary due to customs)
- Express Shipping: Available for faster delivery at an additional cost
2. How much is the shipping cost?
Shipping costs vary depending on your location and selected shipping method. The exact fee will be displayed at checkout before you complete your purchase.
3. What if my order is delayed?
If your order is delayed beyond the expected timeframe, please contact our support team. Delays may occur due to customs processing, holidays, or high order volumes.
4. Can I return or exchange my order?
For hygiene and safety reasons, we do not accept returns on opened or used fragrances. However, if you receive a damaged, defective, or incorrect item, we will gladly replace it or issue a refund.
📩 7. How do I request a return or replacement?
- Contact our support team within 48 hours of receiving your order.
- Provide your order number and clear photos of the damaged or incorrect product.
- We will review your request and guide you through the return or exchange process.
5. How long does the refund or exchange process take?
- Opened or used perfumes
- Items purchased during promotions or sales (unless defective)
- Gift cards and personalized items
Payment:
1. What payment methods do you accept?
We accept a variety of secure payment options, including:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfers
- Digital Wallets (Google Pay, Apple Pay, JazzCash, Easypaisa)
- Cash on Delivery (COD) (Available in select locations)
2. Do you offer Cash on Delivery (COD)?
Yes! Cash on Delivery (COD) is available for select locations. You can check the availability at checkout before placing your order.
3. Is my payment information secure?
Absolutely! We use secure encryption technologies and trusted payment gateways to ensure your personal and financial details remain safe and confidential.
4. Can I get an invoice for my order?
Yes! Once your order is confirmed, you will receive an email with your invoice and order details. If you need a customized invoice, feel free to contact our support team.